Job Descriptions

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service
provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid
foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based
systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their
communities with the solutions we provide.

Monitoring Operator

Convergint is looking for an enthusiastic, results driven and forward-thinking Monitoring Operator to join our
amazing culture.
The Monitoring Operating center will function 24/7/365 across a number of shifts, and this role will therefore be on
a shift basis (including evenings, nights, weekends, and public holidays on a rotating schedule).
What you’ll do with “Our Training and Your Experience”
· User Administration of Security Systems.
· Taking calls from client representatives across the globe who have security requests / issues and actioning
email generated tickets relating to physical security issues.
· Responding to event driven alarms from the physical security by way of following a Standard Operating
Procedure.
· Proactive patrol of surveillance cameras based on a pre-defined schedule.
· Responding to Internal Emergency Calls / Help Points via soft phone.
· Logging maintenance requests with regional physical security companies, and liaising with them to ensure a
successful resolution.
·

What You’ll Need

· Be customer focused, while maintaining the integrity and aims of the security operations team at all times.
· Have 1+ years’ experience working within a Security Control Room / Alarm Receiving Centre or other security
related environment.
· Have excellent communication skills.
· Be able to work under pressure and make effective and timely decisions by following well defined standard
operating procedures, while maintaining a customer focus and being confident and resilient attitude
throughout.
· Be a competent in handling situations that fall outside the standard operating procedures and liaising with
internal and external stakeholders including emergency services if required.
· Demonstrate an openness to actively support change within the role, and have a willingness to adapt to any
new responsibilities the customer asks us to undertake as part of the security operations team.
· Have the ability to work successfully as an individual and also as part of a close knit team. Be in a position to
take direction from team leaders and control room supervisors as appropriate.
The role may suit those already employed in a SOC Operator role wishing to shorten their commute from outside
the city. The security operations centre will function 24/7/365 across a number of shifts

What we provide

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different
backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of
programs and exceptional benefits to all of our colleagues:
- Competitive Salary
Benefits:
• Company pension
• On-site parking
• Wellness programs
• Company Event
And more...
Own transport is required
Job Type: On site /Full-time

Application question(s):

Please email you cv to Fatima.ali@convergint.com
• This role will include undergoing a background check, in accordance with local law/regulations.

Experience:

• Security industry or helpdesk experience: 1 year (preferred)
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Skills

Experience

• 1 +